IBM Hardware Warranty
All Covenco 'refurbished IBM' products are guaranteed to be acceptable for maintenance standards. Upon delivery, it is the client's responsibility to contact their maintainer and request the product is placed onto maintenance. Dependent on the maintainer's policy, they may choose to inspect the equipment. Many, including IBM, have the option to do so in the first 30 days but often choose not to. Regardless, Covenco guarantee it will rectify any reasonable fault that is barring maintenance acceptance or replace the product. In practice, this is a very rare occurance. Obviously, as soon as maintenance acceptance is confirmed, the equipment is then the responsibility of the maintenance provider. If a credit account is in place, we do not expect payment until this is confirmed, or 30 days, whichever the sooner.
Why do we offer this style of warranty?
In our experience, nearly all our clients have an exsiting maintenance agreement. It can cause complications if more than one party maintains a system. If we offer a warranty we have to charge for this, so no money is saved. We asked clients what they would prefer and the vast majority wanted the equipment at the lowest cost and to then add it to their existing agreements. Many items you purchase (e.g. memory, feature cards, disks for existing bays) may not have an incremental cost to your existing maintenance agreement.
If you would prefer a 1 year warranty, please notify your sales representative who can calculate the costs.
In many scenarios, unused products have the same warranty status as refurbished products, but are cosmetically superior. However, in some instances, EU sourced items can be supplied with a manufacturers warranty still valid. Your sales representative will make this clear at the time of quoting.
MSQ (Maintenance Standard Qualification)
In some instances, especially for high value items, Covenco can arrange for an IBM MSQ certificate to be supplied with the equipment. This is a chargable service, but it consists of a pre-delivery IBM inspection that once completed, guarantees IBM maintenance acceptance. Please contact the sales team to learn more.